Privacy Policy

Last updated: May 30, 2025

We operate the website https://openl.ai and our mobile applications (together, the “Service”). Protecting your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your information when you use our Service across web and mobile platforms.

1. Information We Collect

1.1 Information You Provide

Account Information: Email address (for registration, login, and password recovery), and optionally a display name.
Translation Content: Any text you submit for translation. If you use the “Save History” feature, your past translations will be securely stored in your account.
Communications: Information you provide when you contact us for support or send us inquiries.

1.2 Information Collected Automatically

Technical Data: Device type (mobile or desktop), operating system, app version or browser type and version, language preferences, and anonymized crash logs.
Usage Data: Screens or pages viewed, session durations, interactions with features (e.g., translation or history), and general usage metrics.
Cookies and Mobile Identifiers:
- On the website: session and persistent cookies to remember login and preferences.
- On mobile apps: device identifiers (e.g., IDFA/GAID) for functionality and diagnostics.
- We only use third-party cookies or SDKs with your consent where required.

2. How We Use Your Information

We use your information to:

Provide, operate, and improve the Service across platforms.
Manage your account and authenticate access.
Process translation requests and store history (if enabled).
Communicate with you regarding updates, support, and service announcements.
Monitor usage and app/web performance.
Detect and prevent fraud, abuse, and security threats.

We do not sell, rent, or trade your personal information. Translation content is never used for training or advertising without your explicit consent.

3. How We Share Your Information

We only share your information under these circumstances:

With trusted third-party service providers who assist in operating the Service (e.g., analytics, hosting, email delivery). They are contractually obligated to protect your data and comply with relevant privacy laws.
When legally required, such as in response to a court order or government request.
To protect rights and safety, including investigating security issues or misuse.
During a business transfer, such as a merger or acquisition, your data may be transferred under the same terms.

4. Data Storage and Security

We implement appropriate technical and organizational safeguards to protect your data against unauthorized access, loss, or misuse.
While we follow best practices, no method of digital storage or transmission is completely secure.

5. Data Retention

Account information is kept as long as your account is active.
Translation content is deleted after processing unless you opt to Save History; saved items remain until manually deleted or your account is closed.
Usage and analytics data may be retained for up to 1 month, after which it is anonymized or deleted.

6. Your Privacy Rights and Choices

You can access, update, or delete your account data at any time from the account settings in the web or mobile app.
You can request correction or deletion of your personal data by contacting us at support@openl.ai.
You may opt out of non-essential cookies or mobile tracking through your browser or device settings.
You can unsubscribe from marketing emails via the unsubscribe link in those messages.
If you reside in a region with specific data protection laws, you may have additional rights such as objection, restriction, or portability.

7. Cookies and Tracking Technologies

Cookies and local storage (on web) and SDK-based tracking (on mobile) are used to maintain login, save preferences, and collect anonymized diagnostics.
We do not enable third-party advertising trackers without your explicit permission.
You may control cookie or identifier settings via browser or device privacy controls.

8. Children’s Privacy

The Service is not intended for children under 13. We do not knowingly collect data from children under this age.
If we learn we have collected personal information from a child under 13, we will delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy to reflect operational or legal changes.
Significant changes will be communicated via the app or website (e.g., banner notice or email).
We encourage you to review this Policy periodically.

10. Contact Us

If you have questions, concerns, or wish to exercise your privacy rights, please contact us:

Email: support@openl.ai

Website: https://openl.ai

Community: https://discord.com/invite/DSyNRcrRph

Effective Date: May 30, 2025